Shipping & Returns
Same Day Shipping Always.
We offer same day shipping by FedEX on all orders over $45 to the USA (excluding Hawaii and Alaska). Orders placed by 4:00 pm EST, Monday–Friday, will ship the same day; excluding holidays. Orders placed after 4:00 pm EST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. Orders ship from fulfillment centers located in Nashville, Tennessee and in Salt Lake City, Utah. You will receive a tracking number once your order has shipped.
Overnight shipping is available to select during checkout. Orders placed by 4:00 pm EST, Monday–Friday, will ship the same day; excluding holidays. Orders placed after 4:00 pm EST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. Free Same Day Shipping does not guarantee delivery on Saturday or Sunday. Overnight shipping is not available to Alaska and Hawaii. Saturday delivery is not available in all areas.
*Please be advised all shipping costs via ANY carrier is a 100% Non-Refundable fee. PrimaLoc™ Epoxy will not be held responsible for missed, slow, or late package shipments due to circumstances beyond our control including unexpected carrier delivery delays, weather and/or mechanical-related delivery slow-downs, 'signature-required' package drop-off enforcement, delivery hang-tag notification, address correction or other any other reason(s). Although FedEx is usually a very reliable package delivery service, all PrimaLoc™ Epoxy shipping fees are completely NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. "Overnight", "Saturday", and "2nd Day" FedEx Express service included!
All orders even if unshipped that are cancelled on or after the following business day after an order is placed are subject to a 15% order cancellation fee.
You may return new, unopened items within 30 days of shipping.
Returned orders that are approved will be eligible for a full refund, minus the original shipping fee and a re-stocking fee of 15%. Please note, you will be responsible for any shipping fee’s when shipping your order back to us.
All Products must be returned in their original packaging and fully insured. Opened or partially used containers are not eligible for return.
Shipments outside of the United States are not eligible for a return. Any items received at our warehouse that are damaged or in non re-sellable condition will not be approved for a return. So please make sure to insure your shipment and properly package your order when returning your items. Returns must be made within 30 days of shipment to receive credit.
Pre-authorization is required for all returns. Contact us for an RMA number.
RETURNS WITHOUT AN RMA WILL BE REFUSED. RMA NUMBER MUST BE CLEARLY VISIBLE ON EXTERIOR OF PACKAGE.
Shipping to Canada
Shipping to Canada is by Fedex Ground International. Packages usually arrive in 3-7 business days. Our website will calculate the shipping cost to Canada. To view shipping cost online, add the products to your shopping cart and then click View Cart and enter your shipping postal code. All prices are in USA currency (US Dollar). Canada customers will be responsible for duties and taxes on receiving your order. We do not add that into the shipping cost.
Shipping to All Other Countries
You will need to go and get a skybox at http://www.skybox.net. Once you have a skybox setup in the US, we can then ship to that address they give you and they will ship it to you from there.